Process first, technology second
Together with your teams we record how a procedure really runs today. That becomes the binding standard operating procedure and the basis for every agent.
AI agency for mid-sized companies.
We build AI agents that run your procedures, check them and make them measurable. The operating model behind it is called Agentic Company Operating System, ACOS for short.
AI agents are only as good as the procedure they run.
Most AI projects in mid-sized companies do not fail because of the model. They fail because nobody has written down how a process should actually run. That is where we start.
Agents, not assistants
An agent receives an assignment, access to your systems and a result it is measured against. It does not wait for the next question.
A metric per procedure
Every process has a number: cycle time, error rate, response time, revenue per channel. No measurement, no agent.
Approvals and logging
You decide what an agent does alone. Every step is logged so you can retrace what happened.
The Agentic Company Operating System.
ACOS organises a company into four departments that depend on each other. Each one gets an accountable agent.
Marketing brings in leads. Sales turns leads into customers. Operations delivers the product. Finance keeps the money flowing. Each of these departments has exactly one managing agent, accountable for the expected result.
Together with the company manager, a human inside your organisation, that agent works out the standard operating procedures of its department. This happens through a structured questionnaire that keeps asking until the procedure is unambiguous. The managing agent then creates the sub-agents that each run and control one or more of those procedures.
The goal is that every critical process in the company runs around the clock, with clear responsibilities, expected outcomes and metrics that are backed by data and met consistently.
Four departments, four accountable agents, one human who sets the rules.
Three stages, three decisions.
After each stage you decide whether the next one follows. No annual contract before the first process runs.
Start
Workshop
Two days with you and your departments. We record the procedures per department, assess effort and impact, and prioritise.
Build
Foundation setup
One to three processes with the highest potential are built, connected and put into operation, including approval rules and metrics.
Run
Support and expansion
A monthly hour budget for operations, optimisation and the next process from the roadmap.
We are our own first customer.
We are moving Code Hive's own operations onto agents, department by department. That is why we know where this gets difficult in practice, not just on a slide.
A supplier who sells AI but does not use it cannot answer the uncomfortable questions. What happens when an agent assigns an invoice to the wrong account? Who notices? How do you get back to a clean state?
We answer those from our own operations. Every procedure we moved onto agents has an approval rule, a metric and a log. What could not be measured, we did not automate.
Which processes those are in detail, and the numbers behind them, we discuss openly in the first call. A written case study is being prepared.
Agentic First means designing processes for agents from the start.
In a 30 minute first call we work out which of your procedures is worth automating first.
Frequently asked questions
What is an Agentic Company Operating System?
An Agentic Company Operating System, ACOS for short, is an operating model in which every department of a company is run by an accountable AI agent. Each department, meaning marketing, sales, operations and finance, has one managing agent. That agent owns a defined result and creates sub-agents that run and control individual standard operating procedures. The rules are written together with a human, the company manager, in a structured questionnaire.
How is an AI agent different from a chatbot?
A chatbot answers a question and waits for the next input. An agent has an assignment, a sequence of steps and a result it is measured against. It calls your systems, writes into your tools, checks the outcome and reports deviations. The difference is not the language model, it is the ownership of a complete procedure.
Which companies is ACOS suitable for?
Established companies from roughly ten employees upwards where repetitive work costs time. The leverage is highest in manufacturing, in services and anywhere with a lot of administration: quotes, invoices, orders, scheduling, documentation, reporting. Companies without established procedures should start with the digital roadmap instead.
How does an ACOS project run?
In three stages. First a two-day workshop in which we record and prioritise the procedures of each department together with you and your teams. Second the foundation setup over one to two months, in which one to three high-potential processes are built and put into operation. Third ongoing support with a monthly hour budget and a roadmap for the next processes.
What does it cost?
The entry point is the two-day workshop at a fixed price. Foundation setup and ongoing support are quoted after the workshop, because only then is it clear which processes are worth automating. You receive a fixed price before each stage and decide afterwards whether the next one follows.
Where does our data sit and is this compliant?
Before the setup we establish which data an agent actually needs and limit access to that. For the processing we sign a data processing agreement. Models, hosting and tools are chosen according to your requirements, including operation on European infrastructure. Which services are used is written down in the roadmap.
Does an agent decide on its own?
Only as far as you allow. Every standard operating procedure states which steps the agent performs itself, where a human approves and which metric measures the result. Every step is logged and traceable.
What happens to our staff?
The standard procedures are written with the people who run the process today. They remain the experts who decide how the procedure should run, and they approve where needed. The agents take over the repetitive steps in between.
Michael Lanik
Head of Sales, Associate Partner
Tell us in 30 minutes what this is about. Afterwards you know whether and how we can help.